Multi-UCaaS Delivery Offerings

The following new Multi-UCaaS service offerings are available in this release:

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Live CX (Customer Experience): AudioCodes’ Live CX is a portfolio of solutions based on our field-proven technology that enables you to easily connect to customers and agents on any voice channel with voice automation while maintaining a high level of voice quality and service availability. Connectivity solutions include SIP Trunk BYOC, Microsoft Teams Direct Routing and integration with Third-party applications including analytics For more information, see here.

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WebEx Cloud Connect: Enables service providers to rapidly onboard their customers to Webex Calling. The service accelerates the integration and onboarding of new service providers and enables them to become certified Webex Calling partners. . It is certified by Cisco to enable Webex Calling customers to easily connect to their service provider’s PSTN or SIP trunk and contact center services.